Privacy policy

FF Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FF Store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, financial account numbers, payment confirmation, and other payment details.

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.

  • Communications with us: Including the information you include in customer support inquiries.

  • Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information: Including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, use the Services, or communicate with us.

  • Automatically through the Services: From your device through the use of cookies and similar technologies.

  • From our service providers: When we engage them to enable certain technology or process information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, arrange shipping, facilitate returns, and create a customized shopping experience.

  • Marketing and Advertising: To send promotional communications and show you online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, provide secure payments, and detect/investigate fraudulent or malicious activity.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws, respond to valid legal processes, and enforce our terms.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and third parties who perform services on our behalf (e.g., payment processing, fulfillment, and shipping).

  • With business and marketing partners to provide targeted advertising.

  • When you direct or consent to our disclosure, such as to ship products to you.

  • Within our corporate group or affiliates.

  • In connection with legal obligations or business transactions like a merger.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to Shopify to provide and improve the Services. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy policies before providing any information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect. We cannot guarantee "perfect security," and information sent in transit may not be secure. We retain your personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access / Know: Request access to personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Correct: Request that we correct inaccurate personal information.

  • Portability: Receive a copy of your personal information to transfer to a third party.

You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. We will not discriminate against you for exercising these rights.

Complaints & International Transfers

If you have complaints about how we process your personal information, please contact us. We may transfer, store, and process your personal information outside the country you live in, relying on recognized transfer mechanisms where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please email us at connectwithgarena@gmail.com or contact us at: 102 Yadav Apartment, Gaddopur, Malak Har Har Road, Prayagraj, UP, 211013, IN