Terms of service

Trade Name: Owner: Rabiul Biswas Business Model: E-commerce Office Address: 102 Yadav Apartment, Gaddopur, Malak Har Har Road, Prayagraj, UP, 211013, IN Last Updated: May 29, 2026

Terms and Conditions

These Terms and Conditions, along with our Privacy Policy, Refund Policy, and Shipping Policy (collectively, the “Terms”), constitute a binding agreement by and between Ravindar (“Website Owner”, “we”, “us”, or “our”) and you (“you”, “your”, or “Customer”). These Terms relate to your use of our website, goods, and services (collectively, “Services”).

By using our website and availing the Services, you agree that you have read, understood, and accepted these Terms. We reserve the right to modify these Terms at any time without prior notice. It is your responsibility to periodically review these Terms to stay informed of updates.

1. Terms of Use

The use of this website and our Services is subject to the following terms:

  • Account Accuracy: To access and use the Services, you agree to provide true, accurate, and complete information during and after registration. You are solely responsible for all actions taken through your registered account.

  • No Warranty: Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website for any specific purpose. You acknowledge that such materials may contain inaccuracies, and we expressly exclude liability for any such errors to the fullest extent permitted by law.

  • Assumption of Risk: Your use of our Services and the website is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your specific requirements.

  • Intellectual Property: The contents of the Website and the Services are proprietary to us. You do not have any authority to claim any intellectual property rights, title, or interest in its contents.

  • Unauthorized Use: You acknowledge that unauthorized use of the Website or the Services may lead to legal action against you as per these Terms and applicable Indian laws.

  • Lawful Use: You agree not to use the website or Services for any purpose that is unlawful, illegal, or forbidden by these Terms, or any local laws that apply to you.

2. Payment Processing & Gateway Compliance

  • Legally Binding Contract: You understand that upon initiating a transaction to purchase goods or Services, you are entering into a legally binding and enforceable contract with us.

  • Payment Obligations: You agree to pay all applicable charges, including shipping fees and taxes, associated with your purchases.

  • Authorized Gateways: Payments are processed securely via authorized third-party payment gateways. You agree to abide by the terms and conditions of the respective payment gateway provider during checkout.

  • Disputes and Chargebacks: Any fraudulent chargebacks or payment disputes will result in the immediate suspension of your order, interception of packages in transit (RTO), and permanent restriction from our Services, as outlined in our Refund & Cancellation Policy.

3. Refunds and Cancellations

  • Claiming a Refund: You shall be entitled to claim a refund of the payment made by you only in accordance with our dedicated Refund & Cancellation Policy.

  • Timelines: The timelines for cancellations, returns, and refunds are strictly governed by the timeframes provided in our policies (e.g., the 24-hour standard cancellation window).

  • Ineligibility: If you do not raise a cancellation or refund request within the stipulated time (or if your request violates the 48-hour late cancellation clause), you will be ineligible for a full refund.

4. Third-Party Links

You agree and acknowledge that the website and Services may contain links to third-party websites. Upon accessing these links, you will be governed by the terms of use, privacy policies, and other regulations of those specific third-party websites.

5. Force Majeure

Notwithstanding anything contained in these Terms, neither party shall be held liable for any failure to perform an obligation under these Terms if performance is prevented, delayed, or hindered by a force majeure event (e.g., natural disasters, pandemics, government restrictions, or severe logistical disruptions).

6. Governing Law & Jurisdiction

  • Governing Law: These Terms and any dispute or claim relating to them, or their enforceability, shall be governed by and construed in accordance with the laws of India.

  • Jurisdiction: All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Prayagraj, Uttar Pradesh.

7. Contact Information

All concerns, complaints, or communications relating to these Terms must be directed to our support team:

  • Email: connectwithgarena@gmail.com

  • Address: 102 Yadav Apartment, Gaddopur, Malak Har Har Road, Prayagraj, UP, 211013, IN